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You can update stored information in your account at any time. To view or change your existing account information or password, please sign in to "My Account" using your current e-mail address and password. Click on "Edit Email Address/Password" on the right side of the screen under "Account Details." From this page, you can edit your saved account information. Please be sure to click "Continue" when you have finished.
No problem. Just click the EMAIL PASSWORD button and your password will be emailed to your email address on file.
Shipping rates are calculated according to the type of shipping you choose.
Each address you instruct us to ship to is considered a separate order and is subject to applicable shipping charges.
FedEx Ground-Smartpost (7 - 9 business days, Mon - Fri): Free
FedEx Premium Ground (3 - 5 business days, Tues - Fri): $7
FedEx 2 Day Express (2 business days, Mon - Fri): $17
FedEx Next Day (1 business day, Mon - Fri): $25
Alaska and Hawaii: $20
Puerto Rico: $18
Canada: $18.50(Customers are required to pay any additional duties or taxes). If goods are refused, the purchaser is still accountable for the shipping fees incurred.
Currently we do not offer expedited shipping options on deliveries outside the continental US.
Please note, FedEx does not offer Saturday delivery. In order to receive your order in time for the weekend use the following guidelines:
Overnight Shipping: please order by Thursday at Noon Eastern Standard Time
2nd Day: please order by Wednesday at Noon Eastern Standard Time
--> Please note, all orders totaling over $1,000 in value will require signature upon delivery.
Orders received by 12:00 PM EST Monday - Friday will ship the same day. Orders placed after 12pm EST Friday will ship the following Monday. Donna Morgan ships and delivers Monday - Friday only, excluding National and Federal holidays.
After you complete your transaction on Donna-Morgan.com, an e-mail containing the order confirmation number will be sent to your specified e-mail address. Once your order has shipped, you will receive a shipment confirmation via e-mail with a FedEx tracking number.
Yes, you can ship to another address besides your own. Please fill out the correct billing address first (this should be the address associated with your account) and at check out change the shipping address.
Currently, we only ship in the United States (including Alaska, Hawaii, and Puerto Rico) and Canada.
We currently do not ship to PO Boxes or Military APO/FPO addresses.
Donna-Morgan.com accepts the following forms of credit card payment: Visa, MasterCard, American Express, and Discover. Your credit card will be charged the day the merchandise is shipped. In addition, you can also pay through PayPal. Donna-Morgan.com currently does not accept checks, cash or money orders.
If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order. You can also track your order status and order history.
Your password is unique to your email address and ensures that your account details remain secure. You can access your account information at any time to edit any of your account details.
Each time you return to this site, remember to sign in using your email and password.
Sales tax will be added for taxable items in deliveries to the following states: California, Illinois, New York, Georgia, Massachusetts, New Jersey, and Texas. The tax rate applied to your order will be the combined state and local rate for the address where your order is shipped. Shipments to any other state will not be charged tax.
PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
You can sign up for a PayPal account by going to https://www.paypal.com.
Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the Donna-Morgan.com web site.
You may contact PayPal customer service by calling 888-221-1161 or go to https://www.paypal.com for support and additional information.
Customers who sign up for a PayPal account must sign a Billing Agreement, which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.
PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.
FINAL SALE items cannot be returned or exchanged. NO exceptions.
Donna Morgan will gladly accept merchandise returns for a full refund within 14 days from the date of delivery with a correctly filled out Returns Form which is contained within each order.
We will only accept returns for items that have not been worn, altered or washed. All tags must be attached.
For returns received more than 14 days but less than 30 days after the order shipped to you, we will provide Online Credit for the purchase price if the item is accompanied by a copy of your original invoice. We cannot provide a refund or store credit for items returned over 30 days from the original purchase date.
If no copy of your original invoice is included with your return, we will provide Online Credit in the amount of the current selling price of the item.
The customer is responsible for the cost of return shipping
Upon receipt of returned goods, Donna Morgan reserves the right to deny credit if the merchandise does not meet return policy requirements.
Please note: shipping and handling charges for returns are non-refundable.
Online Credit is ONLY REDEEMABLE AT Donna-Morgan.com. Online Credit may not be used at Department Stores or any other locations that sell Donna Morgan merchandise.
Items purchased at major department stores or at any other store selling Donna Morgan merchandise may not be returned to Donna-Morgan.com.
We want to make your refund or exchange experience is easy. On the return form enclosed with your purchase, please note the reason for the return in the space indicated. Maintain the top portion of the form containing the order information for your records and enclose the lower portion of the slip with the merchandise you wish to return. We advise that you ship your return in a secure package via UPS or FEDEX and obtain a tracking number.
Donna-Morgan.com merchandise can only be returned to the below address.
Donna Morgan E-COMMERCE RETURNS
235 Barnum Road
Devens, MA, 01434
We want you to receive your exchange or refund ASAP! You can expect your refund/exchange to process within approximately 14 business days from the time we receive your merchandise. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1-2 billing cycles from the day Donna Morgan credits your return for it to appear on your account.
In the event that we processed an order incorrectly or sent an incorrect item, we will gladly replace or take back that item for a full refund at our expense. Please indicate that the wrong item was shipped on the Returns Slip and send it back for a full refund in addition to the cost of shipping.
If your gift recipient would like to return an item, they may do so for Online Credit at Donna-Morgan.com within 30 days from the time the order was placed. They must indicate that they are returning for store credit on the return form included with the shipment.
In the unlikely event that you will receive defective merchandise from Donna-Morgan.com, we will gladly replace or take back that item for a full refund at our expense. Please return the item and indicate that the item was defective on your return form. However, if the item has been worn and damaged, we will be unable to accept the item for a return.
Please email Donna Morgan Customer Service for further information. firstname.lastname@example.org
You will be charged at the time of shipment.
All of Donna Morgan styles do run true to size. In our Bridesmaids styles we do suggest sizing up if you have a larger bust. Please refer to our size guide. Our Customer Service Associates are very familiar with our product and are happy to answer any fit questions you may have. Please reach out to them at 1-888 378-9411 or email@example.com.
Swatches can be purchased by copying and pasting this link into your browser: http://www.donna-morgan.com/page/swatch.
Yes you certainly can, however, please note that colors vary slightly between silk flat chiffon, polyester flat chiffon and silk crinkle chiffon so please choose carefully when mixing styles for your bridal party.
We do not offer discounts on our bridesmaids dresses as they are already competitively priced.
Join our email list by entering your email address in the "Join Our Email List" box on the lower right corner of any page on the website, then click "Submit". You will automatically have access to all of our email updates covering information about our products and services!
If you ever wish to unsubscribe from promotional emails, find a recent email from Donna-Morgan.com and click the unsubscribe link at the bottom of any email which will prevent you from receiving promotional emails in the future.
To enable or disable cookies on your browser, please consult your browser documentation or contact your software provider.
We will do our best to answer any questions that you may have within 24 hours from your inquiry. You may e-mail us at firstname.lastname@example.org or call us at 1-888 378-9411 (8:00AM - 5:00PM Monday-Friday Eastern Standard Time). Please note we are closed on Major and National Holidays.
Please email us at email@example.com, and we'll see if we can fix the problem as soon as possible.
Unfortunately we don't offer gift packaging. But if you think this is important then please email us at firstname.lastname@example.org.
Contact us at 1-888 378-9411 or email@example.com
We do not own unlimited use of our photography, so we cannot authorize usage for any reason.
Unfortunately we do not have a physical catalog.