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FAQ

My Account

How do I change my login information?

You can update stored information in your account at any time. To view or change your existing account information or password, please sign in to "My Account" using your current e-mail address and password. Click on "Edit Email Address/Password" on the right side of the screen under "Account Details." From this page, you can edit your saved account information. Please be sure to click "Continue" when you have finished.

What if I forget my password?

No problem. Just click the EMAIL PASSWORD button and your password will be emailed to your email address on file.

Shipping

What are your shipping options and rates?

Shipping rates are calculated according to the type of shipping you choose.

Please note, we do not currently ship outside of the United States and Canada

Each address you instruct us to ship to is considered a separate order and is subject to applicable shipping charges.
FedEx Ground-Smartpost (7 - 9 business days, Mon - Fri): Free *NOTE: Someone must be home to receive and sign for Ground-Smartpost packages
FedEx Premium Ground (3 - 5 business days, Tues - Fri): $10
FedEx 2 Day Express (2 business days, Mon - Fri): $25
FedEx Next Day (1 business day, Mon - Fri): $35
Alaska and Hawaii: $20
Puerto Rico: $18
Canada: $18.50 (Customers are required to pay any additional duties or taxes). If goods are refused, the purchaser is still accountable for the shipping fees incurred.
Currently we do not offer expedited shipping options on deliveries outside the continental US.
Please note, FedEx does not offer Saturday delivery. In order to receive your order in time for the weekend use the following guidelines:
Overnight Shipping: please order by Thursday at Noon Eastern Standard Time
2nd Day: please order by Wednesday at Noon Eastern Standard Time
--> Please note, all orders totaling over $1,000 in value will require signature upon delivery.

When will my order be shipped?

Orders placed by 12:00 PM EST Monday - Friday will ship the same day. Orders placed after 12pm EST Friday will ship the following Monday. Donna Morgan ships and delivers Monday - Friday only, excluding National and Federal holidays.

Will I receive an e-mail confirmation/shipment tracking number?

After you complete your transaction on Donna-Morgan.com, an e-mail containing the order confirmation number will be sent to your specified e-mail address. Once your order has shipped, you will receive a shipment confirmation via e-mail with a FedEx tracking number.

Can I ship to an address other than my own?

Yes, you can ship to another address besides your own. Please fill out the correct billing address first (this should be the address associated with your account) and at check out change the shipping address. Note, we are unable to ship to PO boxes.

Do you ship to addresses outside of the United States?

Currently, we only ship in the United States (including Alaska, Hawaii, and Puerto Rico) and Canada.

Do you ship to PO boxes or Military APO/FPO addresses?

We currently do not ship to PO Boxes or Military APO/FPO addresses.

Payment

Donna-Morgan.com accepts the following forms of credit card payment: Visa, MasterCard, American Express, and Discover. Your credit card will be charged the day the merchandise is shipped. In addition, you can also pay through PayPal. Donna-Morgan.com currently does not accept checks, cash or money orders.

Saving Payment Details

If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order. You can also track your order status and order history.

Your password is unique to your email address and ensures that your account details remain secure. You can access your account information at any time to edit any of your account details.

Each time you return to this site, remember to sign in using your email and password.

Do you charge sales tax on any item?

Sales tax will be added for taxable items in deliveries to the following states: California, Illinois, New York, Georgia, Massachusetts, New Jersey, and Texas. The tax rate applied to your order will be the combined state and local rate for the address where your order is shipped. Shipments to any other state will not be charged tax.

What is PayPal?

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

How do I sign up for PayPal?

You can sign up for a PayPal account by going to https://www.paypal.com.

How do I use a Paypal payment option on Donna-Morgan.com?

Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the Donna-Morgan.com web site.

What do I do if I have questions about my PayPal account?

You may contact PayPal customer service by calling 888-221-1161 or go to https://www.paypal.com for support and additional information.

How is billing done for PayPal?

Customers who sign up for a PayPal account must sign a Billing Agreement, which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

When are funds transferred out of my PayPal account for my Donna Morgan order?

PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

Returns & Exchanges

What is Donna-Morgan.com's Return Policy?

FINAL SALE items cannot be returned or exchanged. NO EXCEPTIONS. If FINAL SALE items are returned the item (s) will be put back into stock and no reimbursement will be provided.

Donna Morgan will gladly accept merchandise returns for a full refund within 14 days from the date of delivery with a correctly filled out Returns Form which is contained within each order.

We will only accept returns for items that have not been worn, altered or washed. All tags must be attached.

Merchandise returned after 14 days but within 30 days from the date of delivery will receive Online Credit for the purchase price if the item is accompanied by a copy of your original invoice. If an order is returned after 30 days the item will be put back into stock and the customer will not receive any form of reimbursement.

Exchanges can only be made for the same item in a different size within 30 days from the date of delivery. Customers will not receive reimbursement or exchanges for orders returned after 30 days and the items will be put back into stock.

If no copy of your original invoice is included with your return, we will provide Online Credit in the amount of the current selling price of the item.

The customer is responsible for the cost of return shipping

Upon receipt of returned goods, Donna Morgan reserves the right to deny credit if the merchandise does not meet return policy requirements.

Please note: shipping and handling charges for returns are non-refundable.

Online Credit is ONLY REDEEMABLE AT Donna-Morgan.com. Online Credit may not be used at Department Stores or any other locations that sell Donna Morgan merchandise.

Items purchased at major department stores or at any other store selling Donna Morgan merchandise may not be returned to Donna-Morgan.com.

How do I return or exchange my order?

On the invoice enclosed with your purchase, please note the reason for the return/exchange in the space provided. Cut the bottom half of the invoice and enclose it in your return package; Keep the top half for your records. Your return/exchange can be mailed back one of the following two ways:

Option 1: Mail back your return via FEDEX or UPS to the address below and email your return tracking number to customerservice@donna-morgan.com.

Donna Morgan E-COMMERCE RETURNS

Quiet Logistics

235 Barnum Road

Devens, MA, 01434

Option 2: Email customerservice@donna-morgan.com to receive a pre-paid Fedex return label for your package. When this label is used, a $6.95 shipping fee will be deducted from your refund.

Please be sure to obtain a return tracking number for your records.

How long does it take to get my exchange or refund?

We want you to receive your exchange or refund ASAP! You can expect your refund/exchange to process within approximately 14 days of us receiving your merchandise. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Donna Morgan. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

What should I do if there is a shipping error?

In the unlikely event that we processed an order incorrectly or sent an incorrect item, we will gladly replace or take back that item for a full refund as long as it is reported to customer service within 5 days from time of delivery. Note, a full refund is only available for regular priced items. Final sale items are only available for Online Credit. Please indicate that the wrong item was shipped on your return form.

What will it cost me to make a return or exchange?

The customer is responsible for the cost of return shipping.

I gave a gift to someone; can they exchange it for something else?

If your gift recipient would like to return an item, they may do so for Online Credit at Donna-Morgan.com within 30 days from the time the order was placed. Online Credit is only redeemable at Donna-Morgan.com. Alternatively, the gift recipient may elect to credit back the original form of payment submitted by the person who placed the gift order, if the garment is returned within 14 days from the time the order was delivered. Please note, Final Sale items received as gifts are not available for return, refund or exchange. Please refer to our return policy regarding Final Sale items and the return of regular priced merchandise after 30 days.

I have defective merchandise, can I return it?

In the unlikely event that you receive defective merchandise from Donna-Morgan.com, we will gladly replace or take back that item for a full refund as long as it is reported to customer service within 5 days from time of delivery. Note, a full refund is only available for regular priced items. Final sale items are only available for Online Credit. Please return the item and indicate that the item was defective on your return form.

Can I return an item that has been worn?

Items that have been worn are not available for return, refund or exchange.

Product

I saw an item on the website, and now it has disappeared. Why?

Please email Donna Morgan Customer Service for further information. customerservice@donna-morgan.com

When am I charged for an order that is on pre-order?

You will be charged at the time of shipment.

Do your styles run true to size?

All of Donna Morgan styles do run true to size. In our Bridesmaids styles we do suggest sizing up if you have a larger bust. Please refer to our size guide. Our Customer Service Associates are very familiar with our product and are happy to answer any fit questions you may have. Please reach out to them at 1-888 378-9411 or customerservice@donna-morgan.com.

How can I order swatches from your Bridesmaid Collection?

Swatches can be purchased by copying and pasting this link into your browser: http://www.donna-morgan.com/page/swatch.

Can I mix different Bridesmaids styles?

Yes you certainly can, however, please note that colors vary slightly between silk flat chiffon, polyester flat chiffon and silk crinkle chiffon so please choose carefully when mixing styles for your bridal party.

Is there a discount if I order all of my bridesmaids dresses together?

We do not offer discounts on our bridesmaids dresses as they are already competitively priced.

How do I join the Donna Morgan mailing list to hear about new products and promotions?

Join our email list by entering your email address in the "Join Our Email List" box on the lower right corner of any page on the website, then click "Submit". You will automatically have access to all of our email updates covering information about our products and services!

If you ever wish to unsubscribe from promotional emails, find a recent email from Donna-Morgan.com and click the unsubscribe link at the bottom of any email which will prevent you from receiving promotional emails in the future.

Security

Is it secure to enter my credit card information online?

Yes, please see our Privacy Policy.

What is your Privacy Policy?

Please follow the link to view our Privacy Policy.

What are cookies? Do I need to enable cookies on my browser to shop at Donna-Morgan.com?

A cookie is a small data file stored on your hard drive by websites that you visit in order to aid your interaction with the website and the website's performance. The cookie may contain information (such as a unique user ID) to track information on the pages of the sites you've visited. Donna-Morgan.com uses the information cookies capture to preserve the contents of your shopping bag between your visits. Donna-Morgan.com also uses cookies to measure activity on our site. This information allows us to make improvements and updates to enhance your Donna-Morgan.com experience. Parts of the site, such as the "My Account" area, will not function if you have cookies disabled. You can set your browser to refuse cookies, or to alert you when cookies are being sent. If you turn off cookies or refuse them you will not be able to make a purchase from the site, nor will we be able to recognize you as a registered user to allow you access to your account information.

To enable or disable cookies on your browser, please consult your browser documentation or contact your software provider.

Customer Service

We will do our best to answer any questions that you may have within 24 hours from your inquiry. You may e-mail us at customerservice@donna-morgan.com or call us at 1-888 378-9411 (8:00AM - 5:00PM Monday-Friday Eastern Standard Time). Please note we are closed on Major and National Holidays.

I'm having problems with the website, what do I do?

Please email us at customerservice@donna-morgan.com, and we'll see if we can fix the problem as soon as possible.

Is gift packaging available?

Unfortunately we don't offer gift packaging. But if you think this is important then please email us at customerservice@donna-morgan.com.

I have a store - how do I carry the Donna Morgan products?

Contact us at 1-888 378-9411 or customerservice@donna-morgan.com

Can I use copies of the pictures on your website for my own use?

We do not own unlimited use of our photography, so we cannot authorize usage for any reason.

Do you have a catalog?

Unfortunately we do not have a physical catalog.