Skip to content

Returns and Exchanges

What is Donna-Morgan.com's Return Policy?

FINAL SALE items cannot be returned or exchanged. NO EXCEPTIONS. If FINAL SALE items are returned the item (s) will be put back into stock and no reimbursement will be provided.

Donna Morgan will gladly accept merchandise returns for a full refund within 14 days from the date of delivery with a correctly filled out Returns Form which is contained within each order.

We will only accept returns for items that have not been worn, altered or washed. All tags must be attached.

Merchandise returned after 14 days but within 30 days from the date of delivery will receive Online Credit for the purchase price if the item is accompanied by a copy of your original invoice. If an order is returned after 30 days the item will be put back into stock and the customer will not receive any form of reimbursement.

Exchanges can only be made for the same item in a different size within 30 days from the date of delivery. Customers will not receive reimbursement or exchanges for orders returned after 30 days and the items will be put back into stock.

If no copy of your original invoice is included with your return, we will provide Online Credit in the amount of the current selling price of the item.

The customer is responsible for the cost of return shipping

Upon receipt of returned goods, Donna Morgan reserves the right to deny credit if the merchandise does not meet return policy requirements.

Please note: shipping and handling charges for returns are non-refundable.

Online Credit is ONLY REDEEMABLE AT Donna-Morgan.com. Online Credit may not be used at Department Stores or any other locations that sell Donna Morgan merchandise.

Items purchased at major department stores or at any other store selling Donna Morgan merchandise may not be returned to Donna-Morgan.com.

How do I return or exchange my order?

On the invoice enclosed with your purchase, please note the reason for the return/exchange in the space provided. Cut the bottom half of the invoice and enclose it in your return package; Keep the top half for your records. Your return/exchange can be mailed back one of the following two ways:

Option 1: Mail back your return via FEDEX or UPS to the address below and email your return tracking number to customerservice@donna-morgan.com.

Donna Morgan E-COMMERCE RETURNS

Quiet Logistics

235 Barnum Road

Devens, MA, 01434

Option2: Email customerservice@donna-morgan.com to receive a pre-paid Fedex return label for your package. When this label is used, a $6.95 shipping fee will be deducted from your refund.

Please be sure to obtain a return tracking number for your records.

How long does it take to get my exchange or refund?

We want you to receive your exchange or refund ASAP! You can expect your refund/exchange to process within approximately 14 days of us receiving your merchandise. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Donna Morgan. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

What should I do if there is a shipping error?

In the unlikely event that we processed an order incorrectly or sent an incorrect item, we will gladly replace or take back that item for a full refund as long as it is reported to customer service within 5 days from time of delivery. Note, a full refund is only available for regular priced items. Final sale items are only available for Online Credit. Please indicate that the wrong item was shipped on your return form.

What will it cost me to make a return or exchange?

The customer is responsible for the cost of return shipping.

I gave a gift to someone; can they exchange it for something else?

If your gift recipient would like to return an item, they may do so for Online Credit at Donna-Morgan.com within 30 days from the time the order was placed. Online Credit is only redeemable at Donna-Morgan.com. Alternatively, the gift recipient may elect to credit back the original form of payment submitted by the person who placed the gift order, if the garment is returned within 14 days from the time the order was delivered. Please note, Final Sale items received as gifts are not available for return, refund or exchange. Please refer to our return policy regarding Final Sale items and the return of regular priced merchandise after 30 days.

I have damaged merchandise, can I return it?

In the unlikely event that you receive defective merchandise from Donna-Morgan.com, we will gladly replace or take back that item for a full refund as long as it is reported to customer service within 5 days from time of delivery. Note, a full refund is only available for regular priced items. Final sale items are only available for Online Credit. Please return the item and indicate that the item was defective on your return form.

Can I return an item that has been worn?

Items that have been worn are not available for return, refund or exchange.